A cookie is a small text file which asks permission to be placed on your computer’s hard drive. Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us. We use traffic log cookies to identify which pages are being used by visitors enabling us to provide you with a better experience over time. Most web browsers automatically accept cookies, but you can decline cookies in your browser settings if you prefer. This may prevent you from taking full advantage of the site.
When someone visits seatloader.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Statistics we collect include; the number of visitors to the various parts of our site, the location of visitors and the duration of the visitor’s stay on our web pages. The information is processed in such a way that it doesn’t identify anyone, instead, it provides us with a better insight into what our users and customers find useful on our website.
We distribute our newsletters to our customers. We monitor information such as open rates, click rates and conversion rates for our e-newsletters in order to provide you with offers and information relevant to you. You can unsubscribe from our mailing list at any moment by clicking the unsubscribe link at the bottom of our emails.
An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. We may use your IP address to gather information on use. We study visitors- what pages were explored and the length of your visit. Analysis software is used to generate reports, which helps us to learn more about how we can improve your use of the website. This information is not used to develop a personal profile of you. The log files are regularly deleted.
Our third parties include Google Analytics as well as social media accounts. Seatloader.com have Facebook pixels in place that help us better understand our customer’s journey. Like Google Analytics, the data we can view through these pixels are not sensitive to a customer’s specific identity. Instead, they simply provide insight into what our customers find useful and the pages they visit on our site, as well as the characteristics of our customers.
Communication Channels& Recording
Calls may be recorded for training and monitoring purposes.
Controlling your personal information
When you purchase a ticket from seatloader.com, your contact number, email address, first name, surname and postal address is stored in our database(if you have provided them). This information is not shared with any other company other than our own. If you would like to access your data, you can do so when logging on. If you would like to delete your data, simply contact us via the contact page and we will delete your data for you.